55bat Privacy Policy — How We Handle Your Data

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by 55bat (the "Platform") and applies to all personal information collected from registered players, prospective players, and visitors to the 55bat website located at https://55bat.pro. By accessing the Platform and creating a 55bat account, you acknowledge that you have read this Policy and consent to the collection, use, and processing of your personal data as described herein.

This Policy covers personal data collected through account registration, identity verification (KYC), payment processing, gameplay activity, customer support interactions, and the use of cookies and similar technologies on the Platform. It does not cover information collected by third-party game providers, payment processors, or other external services that operate under their own privacy policies, although 55bat takes reasonable steps to ensure that such third parties maintain adequate data protection standards.

2. Personal Data We Collect

55bat collects personal data that is necessary to provide the Platform's services, comply with identity verification requirements, process payments, and ensure the security and integrity of the gaming environment. The personal data we collect falls into two main categories:

2.1 Data You Provide Directly

• Registration data: full legal name, date of birth, Bangladesh mobile phone number, and account password (stored as a one-way hash — the plaintext is never stored).
• KYC identity documents: National Identity Card (NID), passport, or other government-issued photo identification, submitted when identity verification is required before withdrawal processing.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full payment credentials are processed through encrypted payment gateways and are not stored on 55bat servers.
• Customer support communications: messages, chat transcripts, and any information you provide when contacting 55bat support via live chat or email.
• Responsible gaming preferences: self-exclusion requests, deposit limit settings, session time reminders, and cooling-off requests you submit through the Platform.

2.2 Data Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier, collected when you access the Platform.
• Usage and gameplay data: pages visited, games played, bet amounts, session duration, game history, bonus usage, and navigation patterns within the Platform.
• Transaction logs: a record of all deposits, withdrawals, bonus credits, and wagers associated with your account, retained for financial record-keeping and anti-fraud purposes.
• Cookie and analytics data: session identifiers, referral source, and aggregate behavioural analytics data. See Section 8 for full cookie details.

3. How We Use Your Personal Data

55bat uses personal data only for the purposes listed below. We do not use personal data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which we process personal data are:

• Account creation and management: to register your account, verify your identity, and enable you to access and use the Platform's gaming services.
• Payment processing: to process deposits and withdrawals through bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain transaction records.
• KYC compliance: to verify that players meet the 21+ age requirement and to confirm the identity of account holders before processing withdrawals, in line with responsible gaming obligations.
• Security and fraud prevention: to monitor accounts and transactions for signs of fraudulent activity, money laundering, multi-accounting, or other prohibited conduct as described in the 55bat Terms & Conditions.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance with account and payment matters.

55bat does not use your personal data to serve third-party advertising, to build behavioural profiles for sale, or for any automated decision-making that produces legal or similarly significant effects on you without human review.

4. Legal Basis for Processing

55bat processes your personal data on the following legal grounds:

4.1 Contractual Necessity

Processing your registration data, payment information, and gameplay records is necessary to provide the services you requested when creating a 55bat account. Without this processing, 55bat cannot operate your account or deliver the gaming services you signed up for.

4.2 Legitimate Interests

55bat processes usage analytics, device data, and security monitoring logs on the basis of legitimate interests — specifically, the interest of maintaining a secure and fair gaming platform, preventing fraud and multi-accounting, and improving the Platform's technical performance. These legitimate interests do not override your privacy rights.

4.3 Consent

Where 55bat uses non-essential cookies or sends you promotional communications (such as bonus offer notifications), this processing is based on your consent, which you may withdraw at any time by contacting support or adjusting your account notification settings. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Third Parties

55bat does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share personal data with third parties only in the following limited circumstances:

• Payment processors: mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners receive only the payment data necessary to process your specific transaction. These providers operate under their own privacy and data security policies.
• Game providers: technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and player identifier to initialise your game session. They do not receive your full personal profile, payment details, or KYC documentation.
• Identity verification services: where KYC document verification is handled by a third-party verification provider, that provider receives the specific documents you submit for the purpose of identity checking only.
• Analytics and platform performance providers: aggregate, anonymised usage data may be shared with analytics service providers to help 55bat understand how the Platform is being used and to improve technical performance. This data does not identify individual players.
• Legal disclosure: 55bat may disclose personal data to law enforcement or regulatory bodies if required by applicable law, legal process, or in response to a legitimate government request. In such cases, 55bat will disclose only the minimum data required.

6. Data Retention

55bat retains personal data for as long as is necessary for the purposes described in this Policy. The specific retention periods that apply to different categories of data are as follows:

• Account and registration data: retained for the duration of your active account and for a period of five years after account closure, to comply with financial record-keeping obligations and to handle any post-closure disputes.
• KYC identity documents: retained for the duration of your active account and for five years after account closure. Documents are stored in encrypted form and access is restricted to authorised personnel only.
• Transaction records: retained for five years from the date of each transaction, in line with standard financial record-keeping practice.
• Customer support communications: retained for two years from the date of the last interaction, or longer where the communication relates to an unresolved dispute or legal matter.

7. Data Security

55bat takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and loss. These measures include:

7.1 Encryption

All data transmitted between your device and the 55bat Platform is protected using TLS/SSL encryption. Account passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plaintext. KYC documents and sensitive account data are encrypted at rest using industry-standard encryption.

7.2 Access Controls

Access to personal data within 55bat's systems is restricted on a need-to-know basis. Only authorised staff members whose roles require access to specific categories of personal data are granted access, and all access events are logged for audit purposes. Staff members with access to personal data are subject to confidentiality obligations.

7.3 Breach Response

In the event of a personal data breach that poses a risk to the rights and privacy of affected players, 55bat will take immediate steps to contain the breach, assess the nature and scope of the affected data, and notify affected players as soon as reasonably practicable. Players are encouraged to contact support immediately if they believe their account has been accessed without authorisation.

8. Cookies and Tracking Technologies

55bat uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device by the Platform when you visit. Cookies help the Platform function correctly and help us understand how the Platform is being used. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the Platform to operate. They manage your login session, maintain account security, and ensure that your preferences (such as language selection) are remembered during your visit. These cannot be disabled without preventing the Platform from working correctly.
• Analytics cookies: these collect aggregated, anonymised data about how visitors use the Platform — such as which pages are visited most frequently and how long sessions typically last. This data is used solely to improve the Platform and does not identify individual users.
• Preference cookies: these remember choices you make on the Platform, such as your language preference, to provide a more personalised experience on return visits.
• Security cookies: short-lived cookies used to detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery (CSRF). These are essential and cannot be disabled.
• No advertising cookies: 55bat does not use any third-party advertising cookies, tracking pixels, or retargeting technologies. Your browsing activity on the Platform is not shared with any advertising network.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair the Platform's functionality and may prevent you from logging in or completing transactions.

9. Your Rights Over Your Personal Data

As a player on the 55bat Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact 55bat support via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe.

9.1 Right of Access

You have the right to request a copy of the personal data that 55bat holds about you. We will provide this information in a clear, structured format. We may ask you to verify your identity before fulfilling an access request to ensure that personal data is not disclosed to the wrong person.

9.2 Right to Correction and Deletion

You have the right to request correction of any inaccurate personal data we hold about you, and the right to request deletion of personal data that is no longer necessary for the purposes for which it was collected. Please note that certain data — such as transaction records and KYC documentation — must be retained for the minimum periods set out in Section 6 and cannot be deleted before those periods expire, regardless of a deletion request.

10. Changes to This Privacy Policy

55bat reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on the Platform with a revised "Last updated" date at the top of the document. Where changes are significant, 55bat will endeavour to provide notice to active players via the Platform or by email.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy. If you do not accept the changes, you must stop using the Platform and contact support to close your account and request deletion of your personal data where permitted.

11. Children and Underage Players

The 55bat Platform is strictly for players aged 21 and above. 55bat does not knowingly collect or process personal data from individuals under the age of 21. If 55bat becomes aware that personal data has been collected from a person under 21 — whether through a false date of birth entered at registration or any other means — the account will be immediately suspended and the personal data will be deleted in accordance with 55bat's data retention obligations, except where retention is required by applicable law.

If you believe that a person under 21 has registered an account on 55bat, please contact our support team immediately via live chat so that we can take appropriate action.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or have a concern about how 55bat handles your personal information, you may contact us via live chat available 24/7 on the Platform, or by email at the address below. Please include your registered mobile number in any email enquiry so that we can locate your account securely.

Email: [email protected] (plain text only — not a clickable link). We aim to respond to all data-related enquiries within 5 business days.