55bat Terms & Conditions — Please Read Before You Play

1. General Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "Player") and 55bat (the "Platform") governing access to and use of the 55bat online gaming platform, including all products, games, betting markets, promotional offers, and support services available through the Platform. These Terms apply to all registered users of 55bat, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and all other locations in Bangladesh from which 55bat is accessed.

By accessing the Platform, creating a 55bat account, making a deposit, claiming a bonus, or placing any bet, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Platform. 55bat reserves the right to update or amend these Terms at any time. Continued use of the Platform following any such change constitutes your acceptance of the revised Terms.

55bat operates as an online gaming platform. References to the Platform include the website, its mobile browser interface, all games, betting markets, promotional tools, payment processing systems, and customer support services. 55bat does not operate a physical premises in Bangladesh and does not provide services via any mobile application distributed through app stores.

2. Eligibility Requirements

To register and use a 55bat account, you must satisfy all of the following eligibility conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. 55bat does not accept registrations from individuals under 21, regardless of the age of majority applicable in any other jurisdiction. This is a firm platform-wide requirement.
• You must be a natural person (an individual human being). Registrations by corporations, partnerships, trusts, automated agents, or any non-human entity are not permitted.
• You must provide accurate, truthful, and current personal information during registration, including your legal name, date of birth, Bangladesh mobile number, and any other information reasonably requested for identity or payment verification.
• You must not be registered as a self-excluded player on 55bat or any affiliated platform. If you have previously requested self-exclusion, you must not attempt to circumvent it by creating a new account.
• You must not be an employee, contractor, director, or family member of an employee or contractor of 55bat or any of its technology, game, or payment partners, where use of the Platform by such persons would create a conflict of interest.

3. Account Registration and Management

Each player may hold only one registered account on 55bat. The existence of more than one account per player — whether registered under the same or a different name, mobile number, payment method, or device — constitutes a material breach of these Terms and will result in the suspension of all associated accounts and the forfeiture of any balances held within them.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your registered mobile number and password. You must not disclose your login credentials to any third party. 55bat will never ask you for your password — any communication requesting your password should be treated as fraudulent and reported to 55bat support immediately.

• You must notify 55bat support immediately if you suspect your account has been accessed without your authorisation.
• 55bat accepts no liability for losses arising from unauthorised account access that resulted from your failure to maintain the security of your login credentials.
• You must use your own payment method for all deposits and withdrawals. Use of a payment account belonging to another person is strictly prohibited and will result in account suspension.
• 55bat may at any time require you to complete KYC identity verification, including submission of a valid NID, passport, or other government-issued identity document, as a condition of processing withdrawals or continuing account access.

3.2 Account Closure

You may request to close your 55bat account at any time by contacting support via live chat. If you are closing your account for responsible gaming reasons, you should also request self-exclusion to ensure that you cannot reopen the account or create a new account for the self-exclusion period you have chosen. Prior to account closure, all pending withdrawal requests will be processed. Any bonus funds that have not met wagering requirements will be forfeited.

3.3 Account Suspension and Termination by 55bat

55bat reserves the right to suspend or permanently close any account at its sole discretion, including where 55bat reasonably believes that a player has breached these Terms, provided false registration information, engaged in fraudulent or collusive behaviour, or acted in a manner that 55bat considers harmful to the integrity of the Platform or to other players. Where an account is closed by 55bat due to a Terms violation, any remaining balance may be withheld pending investigation. Where no violation is found, balances will be returned to the player's registered payment method.

4. Deposits and Withdrawals

4.1 Deposits

55bat accepts deposits in Bangladeshi Taka (৳ BDT) only. The following payment methods are currently supported for deposits:

• bKash — minimum deposit ৳200. Funds are credited to your 55bat wallet in real time upon successful payment confirmation.
• Nagad — minimum deposit ৳200. Processing time and minimum are the same as bKash.
• Rocket — minimum deposit ৳200. Subject to current availability in your area.
• Upay and other supported mobile wallets — minimums and processing times are displayed at the time of deposit.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit on your account. 55bat does not process withdrawals to third-party accounts, accounts held in names other than the account holder's registered name, or international bank accounts. The following conditions apply to all withdrawal requests:

• Minimum withdrawal is ৳500. Withdrawals below this threshold will not be processed.
• All active wagering requirements attached to bonuses in your account must be met before a withdrawal of the bonus-derived balance can be made. Real-money deposits that are not subject to a bonus are withdrawable at any time.
• 55bat processes standard withdrawal requests within 15 to 30 minutes for bKash and Nagad. Processing times for other methods may vary. Delays may occur where KYC verification is pending or where a withdrawal has been flagged for manual review.
• 55bat charges no fees on any deposit or withdrawal transaction. You are responsible for any fees charged by your mobile wallet provider.

5. Bonuses and Promotions

55bat offers bonuses and promotional rewards to eligible players from time to time. The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements that must be completed before any portion of the bonus balance can be withdrawn. The applicable wagering requirement multiplier is stated in the individual promotion's terms.
• Bonuses may only be claimed once per player, per promotion. Attempting to claim the same bonus multiple times using different accounts or payment methods constitutes fraud.
• 55bat reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. This includes the right to void bonus winnings where 55bat has evidence of exploitation of a promotional offer.
• Free spins issued as part of a promotion are valid for the game or games specified in the promotion terms only. Any winnings generated from free spins are subject to wagering requirements before withdrawal.
• Bonuses expire if wagering requirements are not met within the time period specified in the promotion terms. Expired bonus balances are automatically removed from the player's account.

55bat does not guarantee the availability of any specific bonus or promotion. Promotional offers may be targeted to specific player segments, geographic areas, or activity levels, and not all offers will be available to all players at all times.

6. Gameplay and Betting Rules

All games and betting markets available on 55bat are governed by the individual rules of each game or market as displayed within the Platform at the time of play. In the event of a conflict between these Terms and any game-specific rules, the game-specific rules shall apply to the gameplay itself, while these Terms shall govern account, payment, and conduct matters.

6.1 Casino Games

All casino games on 55bat, including slots, live dealer tables, and crash games, use certified random number generation (RNG) systems or real human dealers operating in real time. Outcomes are not predetermined. RTP (return to player) percentages for slot games are available from the game provider. 55bat does not manipulate game outcomes. Any player who believes a game outcome was incorrectly recorded should contact support within 24 hours of the disputed round, providing the game name, round ID, and time of play.

6.2 Sports and Cricket Betting

Sports betting markets on 55bat, including cricket, football, kabaddi, and other available markets, are subject to the following rules:

• Bets are accepted at the odds displayed at the time the bet is placed. Odds are subject to change before a bet is confirmed. Once a bet is confirmed by the Platform, the locked odds apply.
• In-play bets placed after an event has concluded, or after a decisive moment in an event (such as a wicket falling or a goal being scored) that has already occurred, may be voided by 55bat at its discretion where there is evidence that the bet was placed with knowledge of the outcome.
• 55bat is not responsible for interruptions to live betting markets caused by third-party data feed failures, telecommunications outages, or force majeure events. In such cases, affected bets may be voided and stakes returned.

7. Prohibited Conduct

The following actions are strictly prohibited on 55bat. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may result in reports being filed with relevant authorities:

• Using automated software, bots, scripts, or any artificial means to interact with the Platform, place bets, or exploit games.
• Colluding with other players to fix outcomes in betting markets or casino games, including but not limited to chip dumping, match fixing, or coordinated exploitation of bonus systems.
• Using the Platform to launder money or to process funds derived from illegal activity.
• Providing false identity information or impersonating another person during registration, KYC verification, or at any other point during use of the Platform.
• Registering or attempting to register while subject to a self-exclusion order, or assisting another self-excluded player in accessing the Platform.
• Exploiting technical errors, software glitches, or pricing mistakes in odds or game outcomes. Any winnings resulting from a clear technical error may be voided by 55bat.

8. Responsible Gaming

55bat is committed to promoting responsible gaming. The Platform provides the following tools to help players manage their gaming activity:

• Deposit limits — players may set daily, weekly, or monthly deposit limits on their account to control spending.
• Session time reminders — notifications may be configured to remind players how long they have been active in a session.
• Cooling-off periods — players may request a temporary suspension of their account for a set period to take a break from gaming.
• Self-exclusion — players may request permanent or extended self-exclusion, after which 55bat will take all reasonable steps to prevent the player from opening a new account or re-accessing the Platform during the exclusion period.

55bat requires all players to be 21 years of age or older. If you feel that your gambling is negatively affecting your finances, relationships, or mental wellbeing, we urge you to use the self-exclusion tool or contact our 24/7 support team via live chat. Additional guidance is available on 55bat's Responsible Gaming page.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 55bat shall not be liable to any player for any indirect, incidental, special, consequential, or punitive losses arising from use of or inability to use the Platform, including but not limited to loss of funds due to technical interruptions, telecommunications failures, or force majeure events. 55bat's total aggregate liability to any player in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the relevant claim.

Nothing in these Terms shall limit or exclude 55bat's liability for fraud, wilful misconduct, or any other liability that cannot be lawfully limited or excluded. 55bat does not guarantee uninterrupted access to the Platform and may suspend the Platform or any part of it for maintenance, upgrades, or in response to regulatory requirements, without prior notice where circumstances require.

10. Amendments to These Terms

55bat reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 55bat will endeavour to provide notice to active players via the Platform or by email to the registered contact address. However, it is your responsibility to check these Terms periodically for updates. The date of the most recent update is displayed at the top of this document.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not accept the revised Terms, you must stop using the Platform and contact support to close your account.

11. Governing Rules and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the rules and policies of 55bat as the operating platform. 55bat's decisions regarding disputes, account conduct, game outcomes, bonus eligibility, and payment processing are final and binding. If you wish to raise a dispute, you must first contact 55bat's customer support team via live chat within 30 days of the event giving rise to the dispute. 55bat will acknowledge your complaint and endeavour to respond with a resolution within 5 business days. 55bat does not accept liability for disputes raised outside the 30-day window.

12. Contact Information

If you have any questions regarding these Terms and Conditions, wish to raise a complaint, or need to contact 55bat's support team for any account or payment matter, you may reach us via live chat available 24/7 on the Platform, or by email at the address below. Please note that the email address is provided for written communications only and is not monitored for urgent account issues — for time-sensitive matters, live chat is the recommended channel.

Email: [email protected] (plain text — not a clickable link). Response time for email enquiries is typically 1–2 business days.